Escan Technologies Corp.

 Service Agreement

 

VENDOR:
CUSTOMER:

Escan Technologies Corp.

Company:
 

Contact:
 

Address:

Telephone:  951-270-1911

 

Fax:  951-270-0920

Telephone:                    Ext.                Fax:                   

Email:  techsupport@e-scan.com

Email:

 

This Service Agreement is for:                                                                                          Check your choice(s)    

1.       Maintenance service beyond the manufacturer’s warranty                                         _____

2.       Telephone technical support after the first 30 days from the date of purchase      _____

3.       Product loaner service for products under manufacturer  warranty                           _____

4.     Product loaner service for products out-of-warranty                                                     _____

 

Escan shall provide maintenance and/or loaner equipment for the items listed below for a period of one (1) year

starting from the date of this contract. Additional annual coverage will be offered by Escan at the completion of this contract. 

 

Maintenance and repair work will be done in-house. The customer is responsible for the shipping cost for the product(s) sent to Escan.

 

Telephone Technical Support is FREE for the first 30 days from the date of purchase.  If this service is desired it will commence on the 31st day after the date of purchase.  To service you more efficiently, we request you email (techsupport@e-scan.com) or fax (951-270-0920) your problem.  We will respond to your request with a soon as possible, not to exceed a 24-hour period. 

 

Loaner equipment  will consist of an equivalent product that will be shipped to the customer for use while their product is being repaired. Escan will not be held responsible for repairing or supplying loaners for products that have been negligently abused or deliberately damaged by the customer. 

 

NOTE:  A Return Merchandise Authorization (RMA) number is required to return a defective product.

Custom programming is available upon request. Call for pricing.

 

Loaner /  Maintenance Service Level – select your preference

 

 

PRODUCTS COVERED

5-Day

Turnaround (   )

3-Day

Turnaround (   )

24-Hour

Turnaround (   )

 

 

 

 

Rates are quoted per unit on an annual contract.

 

QTY

PART NO.

DESCRIPTION

SERIAL NO.

PRICE

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Contract #: TOTAL BASIC ANNUAL CHARGE : $
Service Start Date: Other Billable Options (________%): $

Service End Date:

 Dealer Discount: $
  Totall Annual Charge Before Taxes: $
  Sales Taxes (if applicable) (______%): $
  TOTAL: $

If this Agreement is used to order additional services or to modify Customer's original Agreement: a) both parties must sign below,

b) it is approved when it is signed by Escan and c) all previous signed agreements remain in effect unless otherwise indicated.

 

Customer                                                         Escan Technologies Corp.

By: ____________________________                By: ___________________________________

        (Authorized Signature)                    (Date)                            (Authorized Signature)                                   (Date)

 

______________________________________                    ________________________________________________

          (Print Name and Title)                                                       (Print Name and Title)